Este fue el ultimo comunicado enviado ( previo al mensaje de facebook)
Dear Forestal users and followers,
This is an official communication and technical report regarding the status of the Forestal Smart Dashboard fitted to our Cyon, Siryon and Hydra bikes.
After the first deliveries in July 21, we started to detect some screens freezing into white, as it was also reported by some users. Our engineering department, led by the electronic engineers, managed to replicate the source that generated such white screens to finally conclude that it was due to some interferences called “electrical noise”.
Whilst this may sound harmful, it is definitely not and it is important to state that the bike is safe at all time, thus they are certified and passed all test for Electro Magnetic (EM) Emission.
Please also note that the issue seen is located only on the LED screen and touch, not the complete dashboard or rest of the system.
During the two-week period in which deliveries were paused, a patch was developed in-house in order to allow users to keep using the bikes, looking forward that this patch would block such interferences to the screen and therefore avoiding the white frozen status.
This patch was tested and provided positive results during our testing period, reason why it was given a green light to resume the deliveries and clear the warranty cases.
However, we are detecting again similar issues although from a reduced number of users. This means that the patch is not working on the 100% of the bikes delivered.
Even the green light was given to such patch, we kept working in parallel on a more solid solution, being this our plan A today.
Therefore, we are developing a Dashboard 2.0 for which we estimate a time of 6 to 8 weeks for it to be ready. This dashboard 2.0 will replace all the existing ones, and this replacement will be able to be performed at your closest dealer if it is eventually required, as we contemplate the option of flashing a complete new software via Wi-Fi, this being a potential solution too.
It is very important to make note on the fact that you can use your bike normally with your current dashboard without any problem at all regarding the pedal assistance and battery usage, even if the screen can freeze to white. The bikes’ performance will not be affected!
Remember you can use the LEDs at the remote in order to have information about the battery level and assistance modes. If you have any doubts about this, please check the bike’s user manual here:
https://forestal.com/en/manuals